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Claims FAQ

First, make sure everyone within the incident scene is safe, (Do a head count if possible). Next, if need be, contact the police or fire department to report your loss. If it is safe, evaluate your property, take photographs of the original damage and provide copies of the images to your adjuster. Then secure the accident scene or building if it is a Household policy to prevent further damage. Keep all your receipts and any damaged property until your claims representative can inspect them. If possible, move undamaged items to a safe and secure area.
  • Brand name
  • Model and serial numbers
  • Age of an item
  • Place and approximate date of original purchase
  • Purchase price

Providing any of the following, will help support your claim:

  • Receipts
  • Owner manuals
  • Warranty cards
  • Appraisals
  • Photographs or original manufacturer’s boxes
  • Credit card receipts, cancelled check copies or bank statements
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